💰 Refund & Return Policy – Harpal Pure


📦 A. Unopened Products (Seal Intact)

  • ✅ If the product seal is NOT opened, you can request:

    • Refund

    • Exchange

  • No questions asked.

🎥 B. Opened Products (Valid Issue Only)

Refund or replacement is allowed only with video proof showing:

  • 📌 Packet was already damaged or torn

  • 📌 Product was leaking due to packing issue

  • 📌 Wrong or missing item received

  • 📌 Any product defect not caused by the customer

⚠️ Without video proof, opened products are NOT refundable.

🚚 C. When Receiving the Parcel

  • If the parcel is already open, do NOT receive it from the rider.

  • If the seal is intact but inside the product has an issue:

    • Send video or clear images to our Help Number

    • Include your Name + Phone Number

⏱ D. Reporting Time

  • Product issue reporting time: Within 7 days of delivery

  • If product simply doesn’t suit you: Same day report required

  • After 7 days, no refund or exchange is possible

💳 E. Refund Method

  • Customer sends the product back to us

  • As soon as we receive the returned parcel, we will refund the amount:

    • Within 1 hour

  • Refund via online bank account or digital payment method

🚛 F. Shipping Charges

  • Return shipping cost must be paid by the customer

  • Replacement shipping for the next product is FREE

❌ G. Refund Not Allowed In These Cases

  1. Customer rejects parcel without reason

  2. Issue not reported within 7 days

  3. Seal opened and no video proof provided

  4. Product damaged due to customer mishandling

🕒 H. Processing Time

  • Refund or replacement process may take up to 7 Business Days

📞 I. Contact Information

If you have any questions or need assistance with refunds:

We are happy to assist you anytime!